At RATNAVALI ARTS, we only provide pure handmade certified jewellery. But if a customer is dissatisfied when received they can return it by calling our customer care team or can send a mail. Place your Exchange/ Return request and make sure the product is secured with original invoice, certificate and jewellery box. For all the returns/exchanges whether in India or Abroad, the shipping charges shall be borne by the customer. We assure you that you will definitely get an exchange jewellery piece chosen by you within a weeks time. If the piece of jewellery of your choice is unavailable in your preferred colour or size or if it is out of stock, you may decide that you want your money back. In this scenario make sure the product with its box packing, original invoice and authenticated certificate is not damaged (spoiled or broken). And as soon as we receive the product the exact amount will be refunded as it is.
Now a days customer spent a lot of time researching when it comes to online shopping and buying splendid shimmering jewellery online is no more a tough task for online shoppers. Each piece of jewellery is exquisite at RATNAVALI ARTS. You can very easily track your order. And if you want to cancel the order, you can do it but only before the dispatch of the product. In this case your full amount will be refunded as it is. But once the order is shipped, the customer is not liable to cancel the order. In that case you can check our EASY RETURNS & EXCHANGE POLICY.